Twitter Linkedin-in Instagram
REQUEST A DEMO

Privacy Policy for My Event Info

Last updated: 1st December 2024

At Guestia Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application My Event Info (“the App”), available for download on Google Play. This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal data when you use My Event Info:

a) Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Event-related information (such as event name, dates, location, and registration details)

b) Usage Data

We may collect information on how the App is accessed and used, which may include data such as:

  • Device information (e.g., device model, operating system version)
  • Log data (e.g., IP address, app usage data, device activity)
  • Geolocation data (if enabled by the user)

c) User-Generated Content

If you provide us with any content via the App, such as event reviews, feedback, or photos, this may be stored in our systems.

2. How We Use Your Data

We use the collected data for the following purposes:

  • To provide and maintain the App: Ensuring functionality, updates, and improvements.
  • To personalize your experience: Tailoring event information and notifications based on your preferences.
  • To communicate with you: Sending you event-related notifications, updates, or support inquiries.
  • To analyze and improve our services: Understanding how users interact with the App and enhancing its features.
  • To comply with legal obligations: Fulfilling our obligations under the law, including responding to requests from regulatory authorities.

3. Lawful Basis for Processing

Under the UK GDPR, we process your personal data based on the following lawful bases:

  • Consent: When you provide your personal data through the App (e.g., signing up for notifications, providing contact information).
  • Contractual necessity: To perform our obligations under any agreement with you (e.g., providing event information, services).
  • Legitimate interests: For purposes of improving the App, communicating updates, and ensuring security.
  • Legal obligation: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties unless we have your explicit consent or in the following circumstances:

  • Service providers: We may share your data with trusted third-party service providers who assist us in operating the App, conducting business, or providing services to you (e.g., cloud hosting providers, analytics services).
  • Legal compliance: We may disclose your data to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Guestia Limited, our users, or others.
  • Business transfers: If Guestia Limited is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you no longer wish for us to use your personal data, you can request its deletion (see “Your Data Rights” below).

6. Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your data in certain situations.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at the details provided below.

7. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

8. International Data Transfers

If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR. This may include using standard contractual clauses or other approved mechanisms.

9. Children’s Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Guestia Limited
Email: [[email protected]

12. Complaints

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. For more information, visit https://ico.org.uk/.